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FAQs

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Office

30 N Gould St Ste R, Sheridan, WY 82801, United States

Email us

info@thealphatrekking.com

Call/SMS 

Phone: +1 (651) 964-2219 
Monday to Friday: 10:30 AM – 6:30 PM ET Saturday: 10:30 AM – 2:30 PM ET

Frequently asked questions

Have questions? We’re here to help

How long does shipping take?

As for the shipping times, due to a very high demand of our products, standard delivery times after the item has been shipped is roughly 4 to 7 business days to the United States.

 

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.

Do you offer support after purchase?

Yes. Our team is available to help with product questions, setup, operation, and general troubleshooting after your purchase.

What if I have a problem with my order?

If there’s an issue with your order, please contact us as soon as possible with your order number and photos or details of the problem. We’ll work with you to find the best solution.

Do you offer replacement parts or accessories?

Yes. We offer compatible replacement parts and accessories for our sawmill equipment. Contact us with your model and the part you need, and our team can assist you.

Can I contact you before placing an order?

Absolutely. If you have questions about a product, shipping, compatibility, or setup, feel free to contact us before ordering. We’re happy to help you make the right choice.